Customer Satisfaction Survey

This form aims to measure customer satisfaction with the services provided by insurance companies, in order to improve service quality and enhance the customer experience.

General Information
Quality of Service Provided

1. How satisfied are you with the quality of service provided by the insurance company?

2. How satisfied are you with the time taken to resolve your claim?

Customer Service

3. How would you rate the professionalism and responsiveness of the customer service staff?

4. Did you receive the necessary assistance when contacting customer service?

Digital Channels and Electronic Services

5. Which channels did you use to contact the company? (select all that apply)

6. Were the electronic services easy to use?

Claims Handling

7. Have you ever submitted an insurance claim?

Overall Satisfaction and Recommendations

10. Overall, how satisfied are you with your experience dealing with the company?

11. Do you intend to renew your policy with the same company or recommend it to a relative?

12. Do you have any suggestions for improving the service?